خدمة أسأل امين المكتبة Ask The Librarian

لابد في البداية من تعريف مصطلح ويبليوجرافية Webliography وهى تعني قائمة حصرية بمواقع الانترنت ، وهى نتجت عن دمج المصطلحين Web و Bibliography ، وهى تمام مثل القوائم الببليوجرافية قد تكون عامة او متخصصة في مجال موضوعي عريض او مجال ضيق .
وهذه القائمة الويبليوجرافية تحصر مواقع الانترنت في موضوع الخدمة المرجعية الالكترونية او الرقمية والمعروفة بـ أسأل اخصائي المكتبات Ask The Librarian ، وقد وصل العدد الاجمالي للمواقع التي تحصرها القائمة الويبليوجرافية 177 موقع جزءت الى خمسة اقسام رئيسية هى :
مواقع تقديم الخدمة : ويحصر هذا القسم مواقع المكتبات التي تقدم تلك الخدمة وقد قسمت فرعيا حسب انواع المكتبات فنجد الاقسام التالية ؛ المكتبات الاكاديمية ، المكتبات العامة ، المكتبات المتخصصة ، ومؤسسات اخرى ، وتم حصر عدد كبير من مواقع المكتبات وصل الى 104 موقع
دراسات وبحوث : وهذا القسم يحصر المقالات والبحوث واوراق المؤتمرات المنشورة على الانترنت ، والمتاحة في نصها الكامل وبلغ عددها 29
برامج كومبيوتر : ويحصر بعض برامج الكومبيوتر المستخدمة في تقديم الخدمة ، ووصل عدد المواقع الى 7 مواقع
مؤتمرات وورش عمل : حصر بالمؤتمرات وورش العمل التي نظمت حول الموضوع ، وبلغ عدد المواقع بهذا القسم 4 مواقع
ويبليوجرافيات : وهذا القسم يحصر القوائم الويبليوجرافية في الموضوع ، وبلغ عدد المواقع 3 مواقع ولضمان الوصول الى جميع المواقع المذكور فقد تم استخدام ارشيف الانترنت Internet Archive في الوصول الى الصفحات القديمة والتي تم تغيير عنوانها ، وذلك حتى تتحقق اكبر استفادة من تلك المصادر

مواقع مكتبات تقدم الخدمة
اولا : المكتبات اكاديمية

Auburn University Libraries. E-Gateway. InfoChat . - http://www.lib.auburn.edu/infochat.html

Austin Peay State University. Ask A Librarian. Ask A Librarian Live Chat Service . - http://library.apsu.edu/5_0.htm

Baruch College. William and Anita Newman Library. Ask A Librarian (Options for Reference Services). By Chat . - http://newman.baruch.cuny.edu/e_ref/default.htm

Bowling Green State University. Libraries and Learning Resources. Reference Services. Ask-a-Librarian. Chat with a Librarian . - http://www.bgsu.edu/colleges/library/infosrv/ref/virtual/

Bucknell University. Information Services and Resources. Research Tools. RefDesk Live . http://www.isr.bucknell.edu/refdesk_live/

California Polytechnic State University Pomona. University Library. Ask NOW! . - http://www.csupomona.edu/~library/html/ask_a_librarian.html

Canisius College. Andrew L. Bouwhuis Library. Chat with a Librarian . - http://www2.canisius.edu/canhp/canlib/ask.html

Carnegie Mellon University. University Libraries. Ask a Librarian. Chat . - http://www.library.cmu.edu/Research/ask.html

Case Western Reserve University. University Library. Live Reference Help . - http://www.cwru.edu/UL/homepage.html

Cégep Vanier College. Library and Information Technology Centre. Live Library Reference. - http://www.vaniercollege.qc.ca/litc/liveref.html

Cornell University. Cornell University Library Gateway. LiveHelp . http://www.library.cornell.edu/okuref/chat.html

Duke University Libraries. William R. Perkins Library. Reference Services. Live On Line Reference . - http://www.lib.duke.edu/reference/liveonlineref.htm

Eastern New Mexico. Golden Library. Extended Learning Library Services. Chat Reference Assistance . - http://www.enmu.edu/golden/refchat.html

Eastern Tennessee State University Libraries. Extended Campus Services. How to Get Help. Live Online Chat with the Reference Librarian / Chat with Librarian . - http://faculty.etsu.edu/jonesmf/

Georgia Institute of Technology. Library and Information Center. Reference Department. Real Time Reference . - http://www.library.gatech.edu/reference.htm

Hampton University. William R. and Norma B. Harvey Library. Chat with Us Live / Live Assistant . - http://www.hamptonu.edu/UniversityServices/library/index.html

Illinois Institute of Technology. Paul V. Galvin Library. Ask a Librarian. Email and Chat Reference . - http://www.gl.iit.edu/services/LiveAssistance Page.html

Indiana University-Purdue University Indianapolis Library. Real Time Reference Help . - http://www.ulib.iupui.edu/

Indiana Wesleyan University . - http://www.indwes.edu/

Indiana Wesleyan University Library. Off Campus Library Services. Questions? Click for Live Help . - http://www.indwes.edu/Academics/Library/ocls/oclsindx.html

Jönköping University Library. Ask the Librarian . - http://www.bibl.hj.se/org/fraga_eng.html

Kansas State University Libraries. Ask a Librarian. Live Chat Reference . - http://www.lib.ksu.edu/vref/

Kingwood College Library Online. Questions . - http://kingwoodcollegelibrary.com/

Liberty University. A. Pierre Guillermin Library. External Degree Library Services . - http://www.liberty.edu/resources/library/edp/index.html

Louisiana State University Libraries. Services. Ask a Librarian. LiveAssistance . - http://www.lib.lsu.edu/virtual/liveassistance.html

Macquarie University Library. As a Librarian (Online Reference Assistance). 2. Virtual Conferencing . - http://www.lib.mq.edu.au/ask/

Maricopa Community Colleges. Librarians Online . - http://vrl-web2.lssi.com/wcscgi/CDM.exe/mari?SS_COMMAND=CUST_SUP&Category=LIBONL_B

Mary Washington College. James Monroe Center. Ask a Librarian. Live Assistance / Chat Live! . - http://www.jmc.mwc.edu/library/ereference.htm

Massachusetts Institute of Technology. MIT Libraries. Ask Us! Ask Us!-LIVE . - http://libraries.mit.edu/research/ask/ask-general.html

Miami University Libraries. MiamiLINK. Services & Information. Ask a Question. Live Online Assistance . - http://www.lib.muohio.edu/libinfo/ask_new.html

Michigan State University Libraries. Virtual Reference Service. Netscape Chat Reference Service . - http://www.lib.msu.edu/services/chat.html

New Jersy Institute of Technology. Robert Van Houten Library. Chat with a Reference Librarian . - http://www.library.njit.edu/

North Carolina State University Libraries. Ask a Librarian LIVE . - http://wcs00093.egain.net/wcscgi/CDM.exe?SS_COMMAND=CUST_SUP&Category=NCSU

Northwestern University Library. Reference Department. Live Web Chat with a Librarian / Reference Librarian Online . - http://www.library.northwestern.edu/reference/virtual_reference/index.html

Northwestern University of Louisiana. Eugene P. Watson Memorial. Library Chat . - http://vic.nsula.edu/watson_library/chat.html

Ohio State University Libraries.Education, Human Ecology, Psychology and Social Work Library. Chat With Us Live! . - http://www.lib.ohio-state.edu/ehsweb/

Pace University Library. Research Assistance. Ask a Librarian. Chat Reference . - http://www.pace.edu/library/links/conveydownload/refhelp.html

Pennsylvania State University Libraries. Virtual Reference Service / Ask a Penn State Librarian, LIVE! . - http://www.de2.psu.edu/faculty/saw4/vrs/default.html

Philadelphia University. Paul J. Gutman Library. RefChat . - http://www.philau.edu/library/refchat.htm

Plattsburgh State University. Library and Computing Services . - http://www2.plattsburgh.edu/acadvp/libinfo/library/iref.html

Rensselaer Polytechnic Institute. Libraries and Information Services. RensSearch. Interactive HumanClick Reference Service . - http://www.rpi.edu/library/information/contact.html

Southern Illinois University at Carbondale. Morris Library. Online Help/Online Reference . - http://www.lib.siu.edu/hp/about/digiref.shtml

Spoon River College Learning Resource Center. Virtual "Quick Click" Information Desk . - http://www.rsa.lib.il.us/~lbell/src/welcome.html

State University of New York College of Agriculture and Technology at Morrisville. Donald G. Butcher Library."Talk" To a Librarian . - http://www.morrisville.edu/Library/INDEX.html

Technische Universität Hamburg-Harburg. Some Questions (Sie haben noch Fragen)?. Options of Approach. By Live Chat . - http://www.tu-harburg.de/b/engl/questions.htm

Temple University Libraries. Online Reference. Temple TalkNow . - http://www.library.temple.edu/ref/tbabout.htm

Troy State University Libraries. Chat Live! Ask a Librarian . - https://tsulib.troyst.edu/

University at Buffalo, The State University of New York. The Libraries. Help Documentation. Express Links. Instant Message . - http://ublib.buffalo.edu/libraries/help/refchat.html

University of California - Irvine Library. Library Services. Ask a Librarian. Ask a Librarian LIVE . - http://www.library.uci.edu/serv/ask.html

University of California - Los Angeles (UCLA). Need Help? Ask a Librarian. - http://help.library.ucla.edu/index.cfm?Category=main

University of Charleston (West Virginia). Schoenbaum Library. Questions . - http://www.uchaswv.edu/library/

University of Chicago Library. Business and Economics Resource Center. Ask-a-Librarian Live . - http://www.lib.uchicago.edu/e/busecon/asklibrarian.html

University of Chicago Library. Josepth Regenstein Library. Regenstein Reference and Information Services. Ask a Librarian. - http://www.lib.uchicago.edu/e/reg/using/reference/ask.html

University of Florida. George A. Smathers Libraries. - http://smathersnt11.uflib.ufl.edu/

University of Illinois at Chicago. University Library. Library of Health Sciences . - http://www.uic.edu/depts/lib/lhsp/services/helpdesk.shtml

University of Illinois at Urbana-Champaign. Library Gateway. Ask A Librarian . - http://gateway.library.uiuc.edu/ugl/vr/

University of Illinois at Urbana-Champaign. Library Gateway. Libraries by Subject & Specialization. Slavic and Eastern European Library. - http://webct2.cet.uiuc.edu/public/su01srl300/index.html

University of Leicester. University Library. Distance Learning Unit. - http://www.le.ac.uk/li/distance/enquiry/chat.html

University of Louisville. University Libraries. Reference Services / Ask-a-Librarian . - http://library.louisville.edu/services/reference.html

University of Maryland Libraries. Engineering and Physical Sciences Library. Help from Librarians. Chat with a Librarian . - http://www.lib.umd.edu/ENGIN/chat.html

Universitty of Maryland University College. Information and Library Services. Getting Help. Chat with a Librarian . - http://polaris.umuc.edu/library/liveassistance/patronform.html

University of Michigan Business School. Kresge Business Administration Library. Ask Us. Contact Kresge Library. Kresge Virtual Reference . - http://eres.bus.umich.edu/web/contact.html

University of New Brunswick. UNB Libraries. - http://www.lib.unb.ca/disted/LIVE/

University of North Carolina at Greensboro. Ask a Librarian. Chat . - http://library.uncg.edu/depts/ref/askalib/

University of North Texas Libraries. Online Reference Help Desk . - http://www.library.unt.edu/chatroom/default.htm

University of Northern Iowa. Rod Library. Assistance. Reference. Reference & Instructional Services. Reference Assistance. Ask a Librarian. - http://www.library.uni.edu/depts/ris/askalibrarian.html

University of Pennsylvania Library. Lippincott Library of the Wharton School. Ask a Question!. - http://www.library.upenn.edu/lippincott/LiveReference/refchat.html

University of Pennsylvania Library. Van Pelt Library. Live Online Reference / Online Librarian . - http://refchat.library.upenn.edu/

University of Rochester Libraries. Ask a Librarian . - http://www.lib.rochester.edu/

University of South Florida. Libraries. USF Virtual Library. Services. Live Assistance . - http://helpdesk.acomp.usf.edu/cgi-bin/library.cfg/php/enduser/home.php

University of Virginia. Questions? Ask a Librarian . - http://www.lib.virginia.edu/questions.html

University of Windsor. Leddy Library. Realtime Online Reference . - http://cronus.uwindsor.ca/units/leddy/leddy3.nsf/RealtimeReference?OpenPage

University of Winnipeg. Library & Information Services. Services. Live Help . - http://cybrary.uwinnipeg.ca/help/live-help.cfm

University of Wisconsin - Madison. Campus Libraries. Reference and Research Assistance. - http://www.library.wisc.edu/libraries/reference/livehelp/

Virginia Commonwealth University. VCU Libraries. - http://www.library.vcu.edu/connect/livehelp.html

Virginia Polytechnic Institute and State University. Virginia Tech University Libraries. Online Reference. - http://www.lib.vt.edu/research/liveref.html

ثانيا : المكتبات العامة

Alhambra Public Library. Live Reference Librarian. - http://www.247ref.org/portal/hodpage3.cfm?lib='ALHAMBRA'

Baltimore County Public Library. Homework Help . - http://www.bcplonline.org/askusnow/

Biblioteksvagten - Danish LiveReference Service . - http://www.biblioteksvagten.dk/

Harford County Public Library. Student Survival Kit. Live Virtual Reference Service . - http://www.harf.lib.md.us/HCPL/askusnow/main.htm

Hartford Public Library. Midnight Library. Interactive Reference . - http://www.hartfordpl.lib.ct.us/midlib/midlib-refserv-new.htm

Los Angles Public Library. Online Librarian Assistance. - http://www.247ref.org/portal/hodpage3.cfm?lib='LAPL'

Montgomery Count Public Libraries. Ask-a-Librarian. - http://www.mont.lib.md.us/askalibrarianlive.asp

Santa Monica Public Library. Ask Me! . - http://www.247ref.org/portal/hodpage3.cfm?lib='smpl'

St. Mary's Public Library. Live Reference Assistance . - http://www.stmalib.org/

Suffolk County Cooperative Library System.- http://www.suffolk.lib.ny.us/snl/

Winter Park Public Library. Chat Live / Ask a Librarian . - http://www.wppl.org/

ثالثا : المكتبات المتخصصة

Illinois CPA Society. Library / Resources. Business Research Library. - http://www.icpas.org/icpas/library/library.asp

Southbank Institute of TAFE. Library. Ask a Librarian . - http://www.southbank.tafe.net/library/eref/aska.htm

رابعا : مؤسسات اخرى

AskERIC. Ask an ERIC Expert. AskERIC Live! / Chat with a Librarian . - http://www.askeric.org/Qa/

Ask Now!: Online Answers Australia-wide . - http://ref3.247ref.org/wcscgi/CDM.exe?SS_COMMAND=CUST_SUP&Category=AUNLA

Collaborative Digital Reference Service (CDRS) . - http://www.loc.gov/rr/digiref/

CLEVNET Library Consortium. KnowItNow . - http://www.cpl.org/vrd/vrd.asp

Keystone Library Network. Virtual Information Desk. - http://vid.sshe.edu/

Metropolitan Cooperative Library System (MCLS). - http://www.247ref.org/

NOLA Regional Library System . - http://www.askusquestions.com/

OhioLINK. Chat with a Librarian . - http://www.ohiolink.edu/whats-new.html

OPAL Project (Online Personal Academic Librarian) . - http://oulib1.open.ac.uk/wh/research/opal/

Seattle Virtual Libraries Consortium (Seattle Public Library). Ask A Question Information Service. - http://www.spl.org/quickinfo/formexpl.html

South Jersey Regional Library Cooperative. - http://www.qandanj.org/

State Library of Iowa . - http://www.virtualreference.net/virtual/06d.html

The University Center Library. - http://www.tuc.edu/lrc/

دراسات وبحوث

Boretti, Elena. "Il Reference della Biblioteca Pubblica nella Società della Conoscenza." Bibliotime n.s., Anno IV, no, 1 (Marzo 2001).
http://www.spbo.unibo.it/bibliotime/num-iv-1/boretti.htm

Barth, Jennifer. Bejune, Kate. The Virtual Reference Librarian's Handbook . D-Lib Magazine . - Vol 9, No 2 (February 2003) . - http://www.dlib.org/dlib/february03/02bookreview.html

Boyer, Joshua. "Virtual Reference at the NCSU Libraries: The First One Hundred Days." Information Technology and Libraries 20, no. 3 (September 2001): 122-128. http://web.archive.org/web/20030116235436/
http://www.lita.org/ital/2003_boyer.html

Broughton, Kelly. "Our Experiment in Online, Real-Time Reference." Computers in Libraries 21, no. 4 (April 2001): 26-31. http://www.infotoday.com/cilmag/apr01/broughton.htm

Coelho, Lina. The Librarian's Internet Survival Guide: Strategies for the High Tech Reference Desk . - 30 April 2003 . - Ariadne Issue 35 . - http://www.ariadne.ac.uk /issue35/coelho-review/intro.html

Cichanowicz, Edana M. "Sunday Night Live! - An Experiment in Real Time Reference Chat - on a Shoestring Budget." The Charleston Advisor 2, no. 4 (April 15 2001): 49-51. http://www.charlestonco.com/features.cfm?id=59&type=fr

Cichanowicz, Edana McCaffery. "Sunday Night Live! An Experiment in Live Reference Chat." NyLink Connection 3, no. 1 (Spring 2001): 8-9. http://nylink.suny.edu/docu/nc/NCspr01.pdf

DeCandido, GraceAnne A. E-Reference: Closing in on 24/7. (PLA Tech Note). http://web.archive.org/web/20010812032545/
http://www.pla.org/technotes/ereference.html

Florida Distance Learning Reference & Referral Center. "Real Time Reference Using Chat: RRChat". Poster session presented at Libraries Build Community, the 2000 Annual Meeting of the American Library Association, July 18, 2000. http://www.rrc.usf.edu/pres/chat/index.html

Folger, Kathleen M. "The Virtual Librarian: Using Desktop Videoconferencing to Provide Interactive Reference Assistance." In Choosing Our Futures: ACRL 1997 National Conference Papers. [Chicago, Ill.?]: ACRL, 1997. http://web.archive.org/web/20030404012527/http
://www.ala.org/acrl/paperhtm/a09.html

Horn, Judy. "The Future is Now: Reference Service for the Electronic Era." Chicago: Association of College and Research Libraries, 2001. http://web.archive.org/web/20011123042215/http
://www.ala.org/acrl/papers01/horn.pdf

Horn, Judy. "The Future is Now: Reference Service for the Electronic Era.". http://sun3.lib.uci.edu/~jkhorn/acrl/sld001.htm

Khánh, Truong Phoc. "QandAcafe Pairs Internet Speed, Librarian Smarts." SilconValley.com, March 18, 2001. http://web.archive.org/web/20020126174820/http:
//www.siliconvalley.com/docs/news/depth/search031901.htm

Kresh, Diane Nester. "Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS)." D-Lib Magazine 6, no. 6 (June 2000). http://www.dlib.org/dlib/june00/kresh/06kresh.html

Lessick, Susan, Kathryn Kjaer and Steve Clancy. "Interactive Reference Service (IRS) at UC Irvine: Expanding Reference Service Beyond the Reference Desk." In Choosing Our Futures: ACRL 1997 National Conference Papers. [Chicago, Ill.?]: ACRL, 1997. http://web.archive.org/web/20030404063117/http://www.ala.org/acrl/paperhtm/a10.html

Lindell, Ann, Mimi Pappas, Jana Ronan, and Colleen Seale. "Shall We Chat? Extending Traditional Referenec Services with Internet Technology". July 2000. http://web.uflib.ufl.edu/hss/ref/chat/default.htm

Lipow, Anne G. "Serving the Remote User: Reference Service in the Digital Environment." ALIA, 1999. http://www.csu.edu.au/special/online99/proceedings99/200.htm

Lessick, Susan. Kjaer, Kathryn. Clancy, Steve. Interactive Reference Service (IRS) at UC Irvine: Expanding Reference Service Beyond the Reference Desk . - ACRL Association for College and Research Libraries. - last updated January 28, 2004 . - http://www.ala.org/ala/acrlbucket/nashville1997pap/lessickkjaer.htm

Morgan, Eric Lease. See You See A Librarian Final Report, August 30 1999 (December 10, 1996). 17 June 2001. http://sunsite.berkeley.edu/~emorgan/see-a-librarian/

National Information Standards Organization. Report on the NISO Workshop on Networked Digital Reference Services, Held: April 25-26, 2001, Place: Library of Congress, Washington, D.C.. [Bethesda, Maryland: NISO], c2001. Report. http://www.niso.org/news/reports/netref-report.html

Nilsen, K. The Library Visit Study: user experiences at the virtual reference desk. Information Research, 9 (2) paper 171( 2004 ) .- http://InformationR.net/ir/9-2/paper171.html

Noreault, Terry, et al. Real-Time Reference for Undergraduate Students in Science, Mathematics and Engineering, 1999. http://web.archive.org/web/
20040407142820/http://zeeb.library.cmu.edu/Libraries/24x7.pdf

Payne, Georgina and David Bradbury. "The OPAL Project: Developing An Automated Online Reference System For Distance Learners." D-Lib Magazine 7, no. 6 (June 2001). http://www.dlib.org/dlib/june01/06inbrief.html

Ronan, Jana Smith. "Virtual Reference, A Hot New Idea for Extending Services to Remote Users." LIRT News 23, no. 1 (September 2000): 8, 11. http://web.uflib.ufl.edu/instruct/LIRT/2000/schat.html

Schneider, Karen G. "The Distributed Librarian: Live, Online, Real-Time Reference."American Libraries 31, no. 11 (November 2000): 64-65. http://web.archive.org/web/20020127002112/http
://www.ala.org/alonline/netlib/il1100.html

Shaw, Elizabeth. Real-Time Reference in a MOO: Promise and Problems, April 1996. Report. [http://www-personal.si.umich.edu/~ejshaw/research2.html] 17 June 2001. http://web.archive.org/web/20011129051845/http://www-personal.si.umich.edu/~ejshaw/research2.html

Sloan, Bernie. Ready for Reference: Academic Libraries Offer Live Web-Based Reference http://www.lis.uiuc.edu/~b-sloan/ready4ref.htm

Sloan, Bernie. Service Perspectives for the Digital Library: Remote Reference Services, December 16, 1997. http://www.lis.uiuc.edu/~b-sloan/e-ref.html

Viles, Ann. The Virtual Reference Interview: Equivalencies. July 1999. 65th IFLA General Conference, Bangkok, 23 August 1999. http://www.ifla.org/VII/dg/dgrw/dp99-06.htm

برامج كومبيوتر

QuestionPoint . - http://www.questionpoint.org

24/7 Reference . - http://www.247ref.org/

Docutek VRLplus . - http://www.docutek.com/products/vrl/index.html

Virtual Reference Toolkit . - http://www.vrtoolkit.net/

Convey Systems . - http://www.conveysystems.com/

eLibrarian . -http://elibrarian.digi-net.com/

QandAcafe.com: The Bay Area Reference Project . - http://www.qandacafe.com/

Maricopa Community Colleges. Librarians Online . - http://vrl-web2.lssi.com/wcscgi/CDM.exe/mari?SS_COMMAND=CUST_SUP&Category=LIBONL_B

مؤتمرات وورش عمل

California State University. CSU Council of Library Directors. Going Where the Students Are: A Symposium on Live Reference in the CSU, California State Polytechnic University, Pomona, May 10-11, 2001. Program Summaries . - http://www.csupomona.edu/~kkdunn/LiveRef/program.htm

Committee on Institutional Cooperation. Online Reference Services Workshop. University of Wisconsin, Madison, May 3-4, 2001 - http://www.cic.uiuc.edu/cli/ORSWorkshop/index.htm

MARS Hot Topics Dicussion Group. "One More Cup of Coffee ...": After-Hours Chat Reference Service in Public and Academic Libraries, American Library Association, Mid-Winter Meeting, Washington, D.C., January 13, 2001. Forum Summary . - http://www.nd.edu/~crichter/mars/hot_mid01sum.htm

National Information Standards Organization. Invitational Workshop on Networked Reference Services, Library of Congress, Washington, DC, April 25-26, 2001 - http://www.niso.org/news/events_workshops/netref.html

ويبليوجرافيات

Hadid, Peggy. Web-based Reference Services. Resources. A Web bibliography originally prepared to complement "Web-based Reference Services," / by Donna Reed and Rivkah Sass . - http://www.multnomah.lib.or.us/lib/products/digref/resources.html

Sloan, Bernie. Digital Reference Services: A Bibliography. November 7, 2000. - http://www.lis.uiuc.edu/~b-sloan/digiref.html

Wasik, Joan M. Digital Reference Resources. A Web bibliography originally published in Digital Reference Service in the New Millennium: Planning, Management, and Evaluation edited by David Lankes, John W. Collins III, and Abby S. Kasowitz Last update: April 4 2001. - http://www.vrd.org/pubinfo/proceedings99_bib.shtml